May 27 2010

Steve Tip 1 – Hospitality


Hospitality is an intentional and managed act. Hospitality begins by creating comfortable anticipation
. It’s about setting a place where people feel welcome, safe and cared for, and from which they can enjoy an unfolding experience that has a beginning, middle and end. This fundamental definition applies equally to a hosted home dinner, a suburban diner and a five-star restaurant.